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Workplace Volunteer Systems - FAQ


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Volunteer Solutions Workplace Volunteer Systems - Connecting Corporations to Caring
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Getting Started

How do I get started?
What is the free trial?
How do I buy?

How it Works

Can I access Volunteer Solutions from anywhere?
Why is there no software to download and install?
What software do I need?
What type of computer do I need?
Can my entire staff access my database?
Can I access Volunteer Solutions through a modem?

Customization

What can I customize?
Can I add custom data fields?
Can I download my data?
How are enhancements handled?

Reliability

What database software do you use?
How reliable is Volunteer Solutions?
How do you monitor your servers?
Is our data backed up?
How do I know that nobody else can access my data?

Pricing

How much does it cost?
What's included in the annual licensing fee?
What kind of support / training is included?

Getting Started

How do I get started?
Getting started is easy - we recommend signing up for a free trial. Registration requires only basic information about yourself and your organization and takes only a few minutes.
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What is the free trial?
The free trial provides you unrestricted access to a product without the need for a subscription or any financial obligation. During the free trial, you can fully customize your site, register organizations, volunteers, create events, etc. When you are ready to purchase, you can choose to keep all the data and customizations you have entered, or you can start over with a fresh installation.
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How do I buy?
You can have a salesperson contact you.
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How it Works

Can I access Volunteer Solutions from anywhere?
Yes. Volunteer Solutions technology is designed to make your data available via the Internet 24 hours per day, 7 days per week. As long as you have an internet connection and a web browser, you can access and update your database.
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Why is there no software to download and install?
Volunteer Solutions is designed to work through any modern web browser. Your data and the Volunteer Solutions software are stored on secure servers in a modern hosting facility to ensure access to your data at any time, from anywhere. This configuration allows us to handle backups of your data and to provide frequent upgrades and enhancements to the Volunteer Solutions software.
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What software do I need?
You only need a web browser to fully run VS. See our System Requirements for more information
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What type of computer do I need?
Volunteer Solutions runs on all computers equipped with a fairly modern web browser. See our System Requirements for more detailed information
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Can my entire staff access my database?
Yes - You can give access to your online database to an unlimited number of your staff members. Volunteer Solutions also provides a sophisticated, robust, multi-tiered security system to control the levels of access you give to each of your staff members.
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Can I access Volunteer Solutions through a modem?
Yes - You can access Volunteer Solutions from any computer with any type of Internet connection, including dial-up modems, cable modems, DSL, and other high-speed lines. For frequent access, we recommend a high speed internet connection (e.g. cable modem, DSL or better).
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Customization

What can I customize?
Volunteer Solutions was designed to provide a extensive customization. The site itself can be designed to seamlessly integrate with your existing website. In addition, you can create custom questions, add categories to the taxonomy, choose your own icon to display, feature agencies, modify the Terms and Conditions for agency registration, turn on/off certain features such as volunteer hours tracking, and the list goes on. For more information, please refer to this online article. You can also engage our professional services department to do further customization for your needs.
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Can I add custom data fields?
Yes - Volunteer Solutions provides an industry leading online data customization tool. You can create an unlimited number of custom questions, including private data fields, administrative only questions, agency-entered questions, etc. These custom questions are fully integrated into the online report center, volunteer search forms, and CSV downloads. For more information, please refer to this online article
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Can I download my data?
Absolutely. At any time, you can download a snapshot of your volunteers, referrals, agencies, or volunteer opportunities into a comma-separated value (CSV) format which is readily read by Filemaker, Microsoft Excel and Access, and most other popular software packages. Learn more about the CSV process
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How are enhancements handled?
We have a formal process where an enhancement group composed of customer volunteers actually votes on which enhancements are made to Volunteer Solutions each year. We take our customer feedback very seriously!
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Reliability

What database software do you use?
Volunteer Solutions is build on top of an Oracle database. Oracle is the market leader in providing robust database technology and the latest versions of the Oracle database were designed for internet services such as Volunteer Solutions. Oracle is also one of a very small set of database vendors that provide a database that is guaranteed to never corrupt your data.
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How reliable is Volunteer Solutions?
Volunteer Solutions utilizes a fully redundant server environment where no single incident can cause an outage. This configuration provides industry-best availability to ensure you have access to your data at all times.
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How do you monitor your servers?
Volunteer Solutions monitors all servers in a number of different ways including multiple status checks every 1-2 seconds, every minute, and every 15 minutes from both inside and outside of our hosting facility. Additionally, every 15 minutes, the overall health of our servers is checked, recorded, and plotted to ensure that as Volunteer Solutions grows, our servers scale accordingly.
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Is our data backed up?
Volunteer Solutions utilizes redundant hard drives to ensure that mutliple copies of your data are always available. Volunteer Solutions also implements multiple backups on a nightly basis. On a weekly basis, tapes containing the backed up data are shipped out of our facility to prevent total data loss in the event of an extreme disaster. For more information, please refer to our online backup systems overview.
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How do I know that nobody else can access my data?
All Volunteer Solutions servers are protected by firewalls and hosted in a secure environment with strict access control policies. An advanced, built-in permissioning system allows you to control who else has access to your data.
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Pricing

How much does it cost?
Please see our pricing information
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What's included in the annual licensing fee?
The annual licensing fee provides you with 24 hours per day, 7 days per week access to your online database, for an unlimited number of your staff members. Your annual license also includes site upgrades, data backup, and support throughout the year. Volunteer Solutions also absorbs most start-up related costs in the first year
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What kind of support / training is included?
We provide industry leading Training Manuals and Getting Started Guides, ongoing webinars and other training events throughout the year, and an annual in-person user group meeting. Phone and email support is available for all customers of Volunteer Solutions. We also offer online forums where all customers can learn best practices from each other.
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The inclusion of any organization or person in this database does not constitute a representation, warranty, or endorsement with respect to the competence, suitability, or reliability of such organization or person by Volunteer Solutions; nor does Volunteer Solutions sponsor or endorse any third-party web site. Legal Notices