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Terms and Conditions

The following terms and conditions are in addition to and/or a supplement to these legal notices


Please read these terms of service before you register to use our services. You indicate your acceptance of these terms of service by clicking the "I agree" button at the end of the agreement. By using this service, you agree to be bound by these terms of service, which govern your use of the content, service, and website. If you do not agree to the terms of this agreement, please exit this site.

Policy and Procedures for Metro United Way's Volunteer Solutions Program:


The following agencies are eligible for registration:

  •  Non-profit organizations (not restricted to 501 (c) (3))
  •  Proprietary care providers (i.e. hospitals, nursing homes)
  •  Government Agencies


Metro United Way's Volunteer Engagement Center will not be able to register any organization that:

  • Promotes political candidates
  • Operates from a private residence
  • Is seeking to volunteer assistance for personal purposes
  • Requires memberships to participate in its volunteer opportunities

Metro United Way's Volunteer Engagement Center reserves the right to refuse any agencies whose volunteer programs' mission and purposes it finds contrary to the spirit of voluntarism. Metro United Way reserves the right to edit any volunteer listing submitted. Inclusion of a volunteer opportunity in Volunteer Solutions doesn't constitute an endorsement of any agency or its activities by Metro United Way.

3. Registration Criteria

  • Be non-discriminatory as to age, gender, race, religion, ethnicity, and sexual orientation.
  • Provide a safe environment in which to work.
  • Provide a written job description for each volunteer opportunity.
  • Volunteer opportunities must be based in Metro United Way's seven county service area, specifically Clark, Floyd, and Harrison counties in Indiana, and Bullitt, Jefferson, Oldham and Shelby counties in Kentucky. If an agency is located in another county, but refers or accepts volunteers from these counties, it may submit its opportunities.
  • Designate a contact person- preferably a Director/ Coordinator of Volunteers whom interviews, places and manages volunteers within the agency. 

   In order to continue receiving referrals of volunteers, organizations are solely responsible for and required to:

  • Post/update agency content as needed. Agencies and volunteer opportunities then go through an approval process. This usually takes 48 hours.
  • Update their volunteer opportunities every six months or as needed.
  • Have at least one current volunteer opportunity posted on Volunteer Solutions at all times.
  • E-mail or notify the Metro United Way's Volunteer Engagement Center of any changes in staff, address, telephone number, and email address. This can be done by updating this information in agency listing section of Volunteer Solutions.
  • Notify Metro United Way's Volunteer Engagement Center when their volunteer jobs are filled. Notification must be done through the Volunteer Solutions website.

Terms of Use (TOU) Volunteer Solutions' Gift Match Program as used by Metro United Way


Metro United Way and Gift Match (referred to hereafter as simply "Gift Match") provide a collection of online resources, including online donor-agency matching services (referred to hereafter as "the Service"). It is understood that the agencies using Gift Match must be not for profit organizations, and that not for profit organizations cannot be donors using the current Gift Match software. The Service is subject to the following Terms of Use ("TOU"). By using the Service in any way, you are agreeing to comply with the TOU. In addition, when using particular Gift Match services, you agree to abide by any applicable posted guidelines for all Gift Match services, which may change from time to time.  Should you object to any term or condition of the TOU, any guidelines, or any subsequent modifications thereto or become dissatisfied with Gift Match in any way, your only recourse is to immediately discontinue use of Gift Match. Gift Match has the right, but is not obligated, to strictly enforce the TOU through self-help, community moderation, active investigation, litigation and prosecution.


We reserve the right, at our sole discretion, to change, modify or otherwise alter these terms and conditions at any time.  Such modifications shall become effective immediately upon the posting thereof to the Volunteer Solutions website. You must review this agreement on a regular basis to keep yourself apprised of any changes. You can find the most recent version of the TOU at:



You understand that all postings, messages, text, files, images, photos, video, sounds, or other materials ("Content") posted on, transmitted through, or linked from the Service, are the sole responsibility of the person from whom such Content originated. More specifically, you are entirely responsible for each individual item ("Item") of Content that you post, email or otherwise make available via the Service. You understand that Gift Match is not responsible for Content made available through the Service. Furthermore, the Gift Match site and Content available through the Service may contain links to other websites, which are completely independent of Gift Match.  Gift Match makes no representation or warranty as to the accuracy, completeness or authenticity of the information contained in any such site.  Your linking to any other websites is at your own risk. You agree that you must evaluate, and bear all risks associated with, the use of any Content, that you may not rely on said Content, and that under no circumstances will Gift Match be liable in any way for any Content or for any loss or damage of any kind incurred as a result of the use of any Content posted, emailed or otherwise made available via the Service. You acknowledge that Gift Match shall have the right (but not the obligation) in its sole discretion to refuse to delete or move any Content that is available via the Service, for violating the letter or spirit of the TOU or for any other reason.


Gift Match has established a Privacy Policy to explain to users how their information is collected and used, which is located at the following web address: 


Your use of the Gift Match website or the Service signifies acknowledgement of and agreement to our Privacy Policy. You further acknowledge and agree that Gift Match may, in its sole discretion, preserve or disclose your Content, as well as your information, such as email addresses, IP addresses, timestamps, and other user information, if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: comply with legal process; enforce the TOU; respond to claims that any Content violates the rights of third-parties; respond to claims that contact information (e.g. phone number, street address) of a third-party has been posted or transmitted without their consent or as a form of harassment; protect the rights, property, or personal safety of Gift Match, its users or the general public. 


You acknowledge that Gift Match may establish limits concerning use of the Service, including the maximum number of days that Content will be retained by the Service, the maximum number and size of postings, email messages, or other Content that may be transmitted or stored by the Service, and the frequency with which you may access the Service. You agree that Gift Match has no responsibility or liability for the deletion or failure to store any Content maintained or transmitted by the Service. You acknowledge that Gift Match reserves the right at any time to modify or discontinue the Service (or any part thereof) with or without notice, and that Gift Match shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Service.


Gift Match grants you a limited, revocable, nonexclusive license to access the Service for your own personal use as a donor, or for the use of a qualifying not for profit.  This license does not include: (a) access to the Service by Posting Agents; or (b) any collection, aggregation, copying, duplication, display or derivative use of the Service nor any use of data mining, robots, spiders, or similar data gathering and extraction tools for any purpose unless expressly permitted by Gift Match. A limited exception to (b) is provided to general purpose internet search engines and non-commercial public archives that use such tools to gather information for the sole purpose of displaying hyperlinks to the Service, provided they each do so from a stable IP address or range of IP addresses using an easily identifiable agent and comply with our robots.txt file.

Use of the Service beyond the scope of authorized access granted to you by Gift Match immediately terminates said permission or license.  In order to collect, aggregate, copy, duplicate, display or make derivative use of the Service or any Content made available via the Service for other purposes (including commercial purposes) not stated herein, you must first obtain a license from Gift Match.


You agree that Gift Match, in its sole discretion, has the right (but not the obligation) to delete or deactivate your account, block your email or IP address, or otherwise terminate your access to or use of the Service (or any part thereof), immediately and without notice, and remove and discard any Content within the Service, for any reason, including, without limitation, if Gift Match believes that you have acted inconsistently with the letter or spirit of the TOU. Further, you agree that Gift Match shall not be liable to you or any third-party for any termination of your access to the Service.  Further, you agree not to attempt to use the Service after said termination.


You agree that use of the Gift Match site and the Service is entirely at your own risk. The Gift Match site and the Service are provided on an "as is" or "as available" basis, without any warranties of any kind. All express and implied warranties, including, without limitation, the warranties of merchantability, fitness for a particular purpose, and non-infringement of proprietary rights are expressly disclaimed to the fullest extent permitted by law. To the fullest extent permitted by law, Gift Match disclaims any warranties for the security, reliability, timeliness, accuracy, and performance of the Gift Match site and the Service. To the fullest extent permitted by law, Gift Match disclaims any warranties for other services or goods received through or advertised on the Gift Match site or the sites or service, or accessed through any links on the Gift Match site. To the fullest extent permitted by law, Gift Match disclaims any warranties for viruses or other harmful components in connection with the Gift Match site or the Service. Some jurisdictions do not allow the disclaimer of implied warranties.  In such jurisdictions, some of the foregoing disclaimers may not apply to you insofar as they relate to implied warranties.


Under no circumstances shall Gift Match be liable for direct, indirect, incidental, special, consequential or exemplary damages (even if Gift Match has been advised of the possibility of such damages), resulting from any aspect of your use of the Gift Match Site or the Service, whether the damages arise from the use or misuse of the Gift Match site or the Service, from inability to use the Gift Match site or the Service, or the interruption, suspension, modification, alteration, or termination of the Gift Match site or the Service. Such limitation shall also apply with respect to damages incurred by reason of other services or products received through or advertised in connection with the Gift Match site or the Service or any links on the Gift Match site, as well as by reason of any information or advice received through or advertised in connection with the Gift Match site or the Service or any links on the Gift Match site. These limitations shall apply to the fullest extent permitted by law. 


You agree to indemnify and hold Gift Match, its officers, subsidiaries, affiliates, successors, assigns, directors, officers, agents, service providers, suppliers and employees, harmless from any claim or demand, including reasonable attorney fees and court costs, made by any third party due to or arising out of Content you submit, post or make available through the Service, your use of the Service, your violation of the TOU, your breach of any of the representations and warranties herein, or your violation of any rights of another.


The TOU constitute the entire agreement between you and Gift Match and govern your use of the Service, superceding any prior agreements between you and Gift Match. The TOU and the relationship between you and Gift Match shall be governed by the laws of the States of Kentucky and Indiana. You and Gift Match agree to submit to the personal and exclusive jurisdiction of the courts located  within these states. The failure of Gift Match to exercise or enforce any right or provision of the TOU shall not constitute a waiver of such right or provision. If any provision of the TOU is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of the TOU remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Service or the TOU must be filed within one (1) year after such claim or cause of action arose or be forever barred.


If you need more information or have any questions, please contact us at:

Address: 334 East Broadway, Louisville, KY, 40202

Phone: 502.292.6152

Fax: 502.583.0330

Email: patty.belden@metrounitedway.org

Website: http://www.metrounitedway.org/volunteer




Metro United Way
334 East Broadway, Louisville, KY 40202



Contact Metro United Way

The inclusion of any organization or person in this database does not constitute a representation, warranty, or endorsement with respect to the competence, suitability, or reliability of such organization or person by Metro United Way; nor does Metro United Way sponsor or endorse any third-party web site. Legal Notices