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Agency - 2-1-1 Hotline


Agency Details:

2-1-1 Hotline
Last updated on July 31, 2014

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2-1-1 Hotline is a 24-hour general counseling, crisis intervention, and information and referral line. We are dedicated to helping people access the help that they need.

Description:
Trident United Way's 2-1-1 Hotline is a 24 hour general counseling, crisis intervention, and information and referral line. The volunteer and paid staff are trained to handle calls from all different types of people from all different walks of life. We pride ourselves in providing each caller with a safe space to talk about their concerns, and direct them to community resources that may be able to help.


History:
2-1-1 Hotline has a long history in the Charleston, Dorchester and Berkeley county area. The hotline has been around since 1970, created by a group of volunteers who wanted to offer emotional support and a bridge to resources to those in crisis. Trident United Way's 2-1-1 Hotline is accessible by simply dialing 2-1-1. Our hope is to make it easy for people to reach out for help and to offer a centralized community resource database.

Contact person: Sonia Donnelly, Operations Manager, (phone), (email)


Main office number: (843) 744-4357
Office fax number: (843) 566-7193

Address:

 P.O. Box 63305
N. Charleston, SC 29419

Web Site: http://www.tuw.org/volunteer-2-1-1-hotline

Miscellaneous Information

General information about volunteer opportunities
Phone counselors are people who:
  • Respect of others and have a non-judgmental attitude
  • Are empathic or understanding
  • Can remain level-headed and calm in a crisis
  • Are dependable and honest
Comprehensive training provided.

Administrative support: help us with a variety of office tasks. This can be database maintenance, data entry, general typing and filing, training, social events, social media, recruitment, outreach, etc.
Training/orientation
Training to answer calls / chats is held 3 times a year. The training consists of classroom training covering general counseling skills and crisis intervention skills. Once the classroom training is completed, trainees move on to the phone room training where they learn the phone and computer system, policies and procedures, etc.
Minimum age to volunteer
Minimum age to volunteer is 18.
Volunteer requirements
Commitment to confidentiality
1 four-hour shift a week for 9 months after training. Flexible scheduling available.
Agency Wish List
Phone headsets
Sanitizing wipes
1 inch binders with clear plastic covers
Last updated on July 31, 2014

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